FAQ

Do you offer any bonus for new customers? Yes, among our bonus offers you can find the Welcome Bonus and Casino Welcome Bonus. After meeting the requirements, you can receive bonus funds to use on sports markets or casino accordingly. Bonus requirements can be found under the following links: https://www.stsbet.co.uk/promotions and https://help.stsbet.co.uk/marketing-promotions/general-marketing-and-promotion-rules/  How much time do I have to use the bonus? It depends on which promotion you participated in.

What is Cash Out? Cash Out gives you more control over your bets and gives you the opportunity to take a return before an event has finished, even if your bet goes on to lose! You can cash out a bet fully or partially. You can choose to Cash Out your bet at any time and take the potential winnings on offer. If you choose to Cash Out, the amount offered will be settled and the final result relating to your bet will have no impact on the amount returned to your account.

What should I do if the round is frozen while playing casino games? If you log off and clear your cookies and cache, the game should launch correctly when you log back in. Furthermore, the appropriate winnings should be added to your account. However, if you're still experiencing issues with the game after that step, please contact us, providing the following details: What game were you playing? Was it on PC/Laptop or on mobile?

If you want to make a complaint in any matter, please contact our Online Support via live chat or send an email to [email protected]  To deal with the complaint as fast as we can, it must contain clear information about the Player’s identity: name surname username  registered email  residential address all relevant details about the issue (name of the game, time and date of an incident with a clear explanation) The whole complaints process should take no more than 8 weeks to be assessed and responded to.

How do I open an account with Stsbet.co.uk?  Registration can be done using the form available after clicking the "JOIN" button at the top of the page. All required fields must be filled for the account to be properly created. Before registration, we recommend you to read our Terms and Conditions and the Privacy Policy.  Please check: https://help.stsbet.co.uk/-tc/terms-and-conditions/ and https://help.stsbet.co.uk/-tc/privacy-policy/  I have forgotten my username or password. To reset your password, click “Log in” on the top of the page and then “Forgot password?

Do you have a mobile app? We currently do not have a mobile app but we are planning to release it in the future. Regulation STSbet.co.uk is operated by STS.Bet Limited, a company registered in Malta with registration number C 77195. STS.Bet Ltd is licensed and regulated by the UK Gambling Commission for provision of services to the United Kingdom under the Remote Operating License Number: 000-054498-R-330654.  

What payment methods can I use? We accept plenty of payment methods including Visa, Mastercard, and EcoPayz. You can see the full list under the deposit section on your account.  More information: https://help.stsbet.co.uk/payments/deposit/  What is the minimum deposit amount? The minimum deposit amount is £10 or its currency equivalent. What is the minimum withdrawal amount? The minimum withdrawal amount is £10. More information: https://help.stsbet.co.uk/payments/withdrawal/  Are there any fees for deposit and withdrawal?

Please read our responsible gambling policy in the Responsible Gaming section. https://help.stsbet.co.uk/responsible-gambling/responsible-gambling/ I have a gambling problem, what can I do? Gambling problems shall be immediately reported to our Online Support or email [email protected] You can also contact the following organizations, if you have doubts about your gambling, suspect you are or may have gambling problems or are suffering because of gambling:  GamCare www.gamcare.org.uk E-mail: [email protected] Helpline: 0808 8020 133

What is the minimum stake for a bet? The minimum stake is £1 or its currency equivalent. What is the maximum stake? This varies depending on sports and events. You can check the maximum stake allowed on the betslip by clicking “MAX” next to the stake window. What are the maximum possible winnings? The maximum winnings are different for individual sports and can be checked in Terms and Conditions.