1 min. readlast update: 04.28.2020

What should I do if the round is frozen while playing casino games?

If you log off and clear your cookies and cache, the game should launch correctly when you log back in. Furthermore, the appropriate winnings should be added to your account.

However, if you're still experiencing issues with the game after that step, please contact us, providing the following details:

  • What game were you playing?
  • Was it on PC/Laptop or on mobile?
  • What time had you experienced the issue for the first time?
  • Please also forward us a screenshot of the error occurring when you try to launch the game again.

What games are excluded from promotions?

We have a list of casino games that are excluded from STS bonuses. You can check
the list under the link:

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