Help CenterDo you offer any bonus for new customers?
Yes, among our bonus offers you can find the Welcome Bonus and Casino Welcome Bonus.
After meeting the requirements, you can receive bonus funds to use on sports markets or casino accordingly.
Bonus requirements can be found under the following links: https://www.stsbet.co.uk/promotions and https://help.stsbet.co.uk/marketing-promotions/general-marketing-and-promotion-rules/
How much time do I have to use the bonus?
It depends on which promotion you participated in. Please check the terms and conditions of a certain offer in the links below:
https://www.stsbet.co.uk/promotions and https://help.stsbet.co.uk/marketing-promotions/general-marketing-and-promotion-rules/
What if I did not receive my bonus?
If you meet the promotion requirements, your award will be granted within 24 hours after qualifying. Should this not happen, please contact us on the live chat or email us on support@stsbet.co.uk
Where can I find my free bet?
Free bet is not visible on your balance/bonus. Free bet availability will be visible directly on your betslip.
How can I use my free bet?
After selecting events for your betslip, the slider with "FreeBet available" text should appear if you have a FreeBet on your account.
You have to pick the FreeBet you want to use if you have more than one and then select “place bet” directly below the FreeBet options - you may scroll a little bit for it to appear on smaller resolution screens.
The FreeBet can’t be split into smaller stakes.
Can I withdraw funds from my Bonus Wallet?
The Bonus balance can’t be directly withdrawn. The conditions for the bonus withdrawal may vary depending on the promotion. Please check the terms and conditions of the campaign you participated in:
https://www.stsbet.co.uk/promotions and https://help.stsbet.co.uk/marketing-promotions/general-marketing-and-promotion-rules/