Help CenterSTSBet.co.uk is committed to endorsing Responsible Gambling among its customers as well as promoting the awareness of problem gambling and improving prevention by early intervention. We believe that casino should be not only enjoyable but also safe.
Our commitment towards Responsible Gambling manifests itself in the support we offer to our customers and in what we believe gambling should be about. The aim of stsbet.co.uk is to provide the world’s safest and most innovative gambling platform for adults. Integrity, fairness, and reliability are the guiding principles of stsbet.co.uk’s work.
Responsible Gambling Tools
We want to make sure all our players have easy access to the tools which help track and control the time and funds you spend on our site.
All tools described below can be reached via the "Edit Profile" section on your account.
Turning off marketing notifications
If you feel like marketing activities are turning you towards playing more often than you’d wish, we recommend turning your subscription channels off. To do so, please go to the Edit Profile and then the Marketing Settings tab. There, just select which notifications you’d like to turn off.
Moreover, if you'd like to know more about how to avoid gambling ads when using your web browser or different apps, you can find more information here:
https://www.begambleaware.org/limiting-gambling-ads-online
Limits
Deposit limit
It is a tool designed to help you control your budget. We encourage you to have a fixed amount you can spend on betting during a chosen period and keeping track of the amount. We would like to help you with that, so we encourage you to put a daily, weekly or monthly deposit limit in line with your current income and spendings. As we're a global operator working in many different timezones all limits are set to the UTC time zone.
Betting limits
This tool allows you to limit how much money you bet during a set period. You can set a maximum amount you can bet per round, or a total amount of bets per day, week or month. All limits are set to the UTC time zone.
Loss limits This tool allows you to control how much money you can afford to lose in a set period. You can set the total amount of losses for each day, week, or month. Decreasing the limit will take place immediately. If you want to increase it, please contact our customer support.
Reality check
Sometimes it’s easy to lose track of how long you’ve been playing. That’s why we would like to encourage you to keep the reality check tool active on your player account as it reminds you about the amount of time that you’ve been playing. Every time a set time passes, you will receive a pop-up window with a reminder.
We also recommend to not play in the full-screen mode to control the time spent on playing easier.
Time-out
Time-out lets you take a break from gambling. You can temporarily lock your account for up to 6 weeks, during which you can take a breather from playing. Once the chosen period passes, your account will automatically reopen, and you’ll be able to access it again.
Self-exclusion
Self-exclusion is a permanent lock of an account. You can lock it from 6 months to an indefinite period. If a definite period passes, your account would not reopen by itself, and you’d have to contact us in order to reopen it. After that, a 24-hour “cooling off” period will be applied to your account, during which you can contact us if you change your mind and would prefer your account to remain locked.
During your self-exclusion, we won’t send any marketing and/or promotional materials. When self-excluding, any open bets will remain, any winnings from them will be paid out and the remaining balance in the account will be refunded.
GAMSTOP
If you are considering self-exclusion, you may wish to register with GAMSTOP.
GAMSTOP is a free service that enables you to self-exclude from participating online gambling companies licensed in Great Britain.
To find out more and to sign up with GAMSTOP please visit:
https://www.gamstop.co.uk/about
Blocking gambling transactions
Some banks offer an option to block transactions made to gambling operators from a card or banking account. This is a safe option to limit your spending on playing. Check if your bank allows this option!
Protection of minors
Gambling can have serious effects on your life and as such, should always be enjoyed by adults only. STS takes this issue seriously, so we take every reasonable step to prevent minors from registering, which includes the processing of personal data and payments. We also rely on the support of parents and carers, so we kindly remind all customers to always log out after a session and keeping their account access data (user ID and password) in a safe place.
Filtering software
If you would like to completely halt your gambling while taking a break, we recommend installing filtering software for your browser on your computer. Such programs prevent you and other users of your computer from entering a gambling operator website and other online content not suitable for minors. We recommend taking a look at:
How to play responsibly
1) Remember that gambling is safe as long as it’s for fun only. If it causes you any distress, you should consider taking a break.
2) Take a moment to define an amount which you can spend each week or month on playing in line with your income and set a deposit limit accordingly. If you want to increase it, think carefully of the reason why you want to do it and do so only if your actual financial situation improves.
3) Keep track of how much you play and spend on gambling by regularly checking the play history on your account.
4) Only play when you’re well-rested and calm, never play in a depressed state, when you’re anxious or under the influence of any alcohol or drugs.
5) Take regular breaks from time to time to allow yourself a breather from gambling and to gain a perspective on your habits.
6) Talk to your close friends and family about your gambling to make sure they’ll be able to notice any changes and advise you when necessary.
Self-assessment test
If you’re not sure whether you’re in total control of your gambling, you can find a link to a short test which will help you assess your state. Remember, the results are anonymous, and for your information only. Nevertheless, if you’d like to discuss your results, you can contact us on our live chat service or via email, and we’ll assist you further.
https://forms.gle/VJ9JBicWW44LsWq86
Further help
If you believe you might need additional help with your gambling problem, we would like to recommend the following organisations for more information and assistance.
BeGambleAware
The BeGambleAware organisation offers information on responsible gambling, but also provides confidential help and advice to any problem gambler and their loved ones.
GamCare
It’s an organisation providing information, advice and support for anyone affected by problem gambling. They offer a live chat service and a hotline. They focus not only on helping but also on the education of how gambling can cause harm to people.
Gamblers Anonymous
An organisation gathering compulsive gamblers and people addicted to gambling, giving them more information on the harms of gambling and help they can get.
GamAnon
An organisation gathering and offering support to close relatives of people harmed by gambling.
YGam
A national charity with a social purpose to inform, educate, safeguard and build digital resilience amongst young and vulnerable people.