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What payment methods can I use?

We accept plenty of payment methods including Visa, Mastercard, and EcoPayz. You can see the full list under the deposit section on your account. 

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What is the minimum deposit amount?

The minimum deposit amount is £10 or its currency equivalent.

What is the minimum withdrawal amount?

The minimum withdrawal amount is £10.

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Are there any fees for deposit and withdrawal?

STS doesn’t charge any fees for deposits and withdrawals but eWallets and banks may charge an extra fee in some cases. You are advised to check this with your payment provider before depositing.

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When will the deposit be credited to my account?

This usually happens immediately, but depending on the method may take a little bit longer. The deposit should be, in general, credited to your STSBet account in around 30 minutes. Should you not receive the funds within this timeframe, please contact us.

We may also ask for documents confirming the payment before crediting the funds.

How long does it take for the withdrawal to be processed?

Funds are usually withdrawn within 2-3 business days. However, regulatory requirements and Anti-Money Laundering legislation may require us to request further identification before approving a withdrawal of funds.

How can I make a deposit?

You may transfer funds to STS account by going to My Profile > My Wallet > Deposit. After picking a method you would like to use in the Deposit methods tab, proceed according to the instructions displayed.

How can I make a withdrawal?

You may request a withdrawal by navigating to: My Profile > My Wallet > Withdrawal. After picking a method you would like to use, proceed according to the instructions displayed.
In order to withdraw funds, you are obliged to wager the deposited money at least once.
Otherwise, a three percent (3%) administrative charge to cover the payment provider fee will be applied.

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I have made a withdrawal, but I cannot see any funds on my account.

Since the funds are sent via an international transfer, it can take up to a few working days until they are credited on your account. If 5 working days have passed and you still don’t see your funds on the bank account, please contact us via mail [email protected] or on the live chat.

I can’t make a deposit - it says to contact the customer support.

If you just joined the website, you probably didn’t pass the automatic Age checks and your account is inactive. Please check your email inbox for an email from us. If you can’t find it or have additional questions - you are welcome to contact us.